Many times I get same day responses which is great this day and age. My TS account exec is decent and the tech support guys on the forum are well above average in knowledge and response time. I've been trading and programming in the real time enviro 25+ years. I'm almost 4 mo in on learning TS/EasyLanguage from scratch with the intent to mechanize my trading and take majority of my (huge) human error out of my trading. The few test trades I performed showed the brokerage/manual order entry fast and slick. Speed to getting a trading system up and get my capital working was my main driver. I went with TS because they have the raw data, autotrading software and brokerage wrapped up in one bundle. Glad that helped! Here is some direct insight to what I have seen recently with TS10.
